FAQs Click on any question to reveal answer
Q How is Mr. Clean Car Wash different from other full-service professional car washes?
Q Is Mr. Clean Car Wash safe for my car’s paint?
Q How do I sign up for the Mr. Clean V.I.P. Club or Mr. Clean mailing list?
Q I have a convertible. Can I take it through the car wash?
Q What’s included in a Mr. Clean Oil Change?
Q How do I get a job at Mr. Clean Car Wash? Are you hiring at the location near me?
Q What is the closest site to me?
Q Is my location open now? (Due to weather conditions, etc.)
Q I have a fundraiser for my charitable organization. Can you help? Will you contribute to my charity?
Q What detail services does Mr. Clean Car Wash offer?
Q What extra services does Mr. Clean Car Wash offer?
Q How do the products used at Mr. Clean Car Wash impact the environment?
Q What type of wax do you use?
Q Do you do upholstery work?
Q What brand of soap/chemicals/wax/products do you use at Mr. Clean Car Wash?
Q How long does an exterior wash take?
Q How long does a full-service exterior/interior wash take?
Q How long does an express detail service take?
Q I have a specific problem (e.g. bird droppings, milk, tree sap) in or on my car. Can Mr. Clean remove or repair it?
Q How are you staffing the car wash? How many employees do you have?
Q How do your prices compare to other car washes in the area?
Q Will you be selling soap and supplies to the car wash industry?
Q Do you offer fleet accounts? Do I get a discount with a group of corporate vehicles?
Q Do you have any coupons I can use? How do I get Mr. Clean Car Wash coupons?
Q Do you accept competitors’ coupons?
Q What if it rains after I get my car washed? Do you offer any guarantees with your wash?
Q Do you take appointments for detailing or other services?
Q How long does an oil change take?
Q Does Mr. Clean Car Wash offer gift cards or gift books?
Q What services are offered at my location? Do you offer the same services at all locations? What services does MCCW offer?
Q What are the hours of operation of my location?
Q How much do your services cost?
Q When will there be a Mr. Clean Car Wash in my area?
Q Why is Triple Shine not offered á la carte?
Q I have a specialized/modified vehicle. Can I safely take it through the car wash? Will it damage my vehicle?
Q I would like to become a vendor/supplier to Mr. Clean Car Wash. How can I contact someone?
Q What is The Mr. Clean Shine Machine?
Q Do you charge extra for larger-capacity vehicles?
Q How long are my SuperSavers good for?
Q I am interested in owning a Mr. Clean Car Wash franchise. What should I do next?
Q Are you going to discontinue Mr. Clean AutoDry?
Q How is Procter & Gamble involved in this store?
Q Will future locations be company-owned or franchised?
Q Is Mr. Clean the same company as Carnett’s?
Q How is Mr. Clean Car Wash different from other full-service professional car washes?
A

Like other Procter & Gamble products, we started with the consumer. Our understanding of the car wash user indicates there are three things consumers are looking for in a car wash, and we excel at all three. First, we are using state-of-the-art, soft-touch washing equipment – all operated by highly trained service employees. Second, the architecture of our building is very different from the typical car wash – it is a real asset to the community. And third, the service and customer experience we offer sets a new standard in the industry, from the use of big-screen TVs in the waiting area to the clean, comfortable lounge. Mr. Clean Car Wash is a great place to relax while Team Clean does its “magic” to your car. Find more info on our different services at http://www.mrcleancarwash.com/services.html

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Q Is Mr. Clean Car Wash safe for my car’s paint?
A

Absolutely. Mr. Clean Car Wash uses state-of-the art washing and rinsing systems engineered to enhance the appearance of your car.
Mr. Clean Car Wash combines high-pressure water with a soft-cloth washing system to remove dirt and grime gently.

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Q How do I sign up for the Mr. Clean V.I.P. Club or Mr. Clean mailing list?
A

You can sign up at any one of our locations.

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Q I have a convertible. Can I take it through the car wash?
A

Yes. Our state-of-the-art equipment features a 1000-point soft-cloth tunnel wash suitable for soft- and hard-top vehicles.

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Q What's included in a Mr. Clean Oil Change?
A

You get a FREE Pro Interior & Exterior Wash with any oil change. We also perform a 15-Point Checklist inspection with your oil change,
and there are no hidden fees. We change your oil and oil filter, check the air filter, breathers, PCV valve, wiper blades, brake fluid level
and inflation of tires. We lubricate your chassis and check & fill the coolant, transmission fluid, differential fluid, steering fluid, windshield
fluid and battery.

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Q How do I get a job at Mr. Clean Car Wash? Are you hiring at the location near me?
A

To obtain a job at your local Mr. Clean Car Wash, complete an application at the site of your choice.

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Q What is the site closest to me?
A

You can find a list of sites and addresses at http://www.mrcleancarwash.com/locations.html.

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Q Is my location open now? (Due to weather conditions, etc.)
A

The best way to understand whether your site is open right now is to contact the site directly. You can find a list of sites and
phone numbers at http://www.mrcleancarwash.com/locations.html.

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Q I have a fundraiser for my charitable organization. Can you help? Will you contribute to my charity?
A

Mr. Clean Car Wash believes in supporting the local communities in which we reside. Please contact your closest site or visit
http://www.mrcleancarwash.com/promotions.html#Fund_raising for details on the Mr. Clean Car Wash fundraising program.

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Q What detail services does Mr. Clean Car Wash offer?
A

We offer carpet shampoo, cloth seat shampoo, leather seat clean & condition, hard surfaces clean & condition,
express wax & condition and Mr. Clean Shine Machine.

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Q What extra services does Mr. Clean Car Wash offer?
A

We will vacuum your trunk upon request free of charge. Mr. Clean Car Wash does not open any closed compartments without
permission or request. We also offer Mr. Clean Surface Protectant and Mr. Clean Wheel Guard™, which are applied in our wash tunnel
so no extra time is added to your wash. We offer Tire Shine, hand dry to exterior-only washes and Express Detail services as well
(express wax, carpet & cloth seat shampoo, leather seat clean & condition, hard surfaces/plastics clean & condition or we can dress
your dash & console to make them clean and shiny).

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Q How do the products used at Mr. Clean Car Wash impact the environment?
A

Mr. Clean Car Wash is engineered so that the majority of the water used in washing and rinsing is recycled right at the car wash.
The remaining waste water goes to neighborhood water treatment facilities consistent with local municipality requirements.

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Q What type of wax do you use?
A

We use a cleaner wax. It is applied and removed using a handheld orbital machine that oscillates instead of swirling. Our wax cleans
off dirt, minerals and light oxidation. This service helps give a dramatic improvement to the clear coat and protects for up to 4 months.

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Q Do you do upholstery work?
A

We shampoo both carpets and cloth seats using a heated solution in our upholstery cleaning machine. This service helps keep
your carpet and mats from getting stained and prematurely worn with a quick yet thorough cleaning. Spot cleaning is available.

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Q What brand of soap/chemicals/wax/products do you use at Mr. Clean Car Wash?
A

Mr. Clean Car Wash uses proprietary technology that is specifically formulated for car washing and suitable for your vehicle’s finish.

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Q How long does an exterior wash take?
A

An exterior-only wash takes approximately five minutes.

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Q How long does a full-service exterior/interior wash take?
A

A typical full-service wash will take approximately 20 minutes.

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Q How long does an express detail service take?
A

Express detail services will take approximately 20 minutes beyond the normal wash for each service but can vary depending on
the services involved.

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Q I have a specific problem (e.g. bird droppings, milk, tree sap) in or on my car. Can Mr. Clean remove or repair it?
A

Contact the site nearest you and talk with one of our car-care experts. They will be able to tell you how we will be able to help you.
You should remove bird & bug droppings ASAP as they are very acidic and can eat through your paint's clear coat.

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Q How are you staffing the car wash? How many employees do you have?
A

The typical Mr. Clean Car Wash will employ about 50 people in a variety of full-time and part-time positions. While some members
of the facility’s management staff may come from outside of the community, most of the employees will be from the local community.

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Q How do your prices compare to other car washes in the area?
A

Our car wash services are competitively priced to deliver a good value to our customers.

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Q Will you be selling soap and supplies to the car wash industry?
A

We have no plans to do so at this time.

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Q Do you offer fleet accounts? Do I get a discount with a group of corporate vehicles?
A

Yes. See the location nearest you for details.

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Q Do you have any coupons I can use? How do I get Mr. Clean coupons?
A

Coupons for MCCW are only made available occasionally. Watch your e-mail, mail and local newspapers for the next installment.
Visit http://www.mrcleancarwash.com/promotions.html to see our latest promotions and learn more about our Early Bird Specials.

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Q Do you accept competitors’ coupons?
A

Yes. We will accept competitors’ coupons up to $5 off for similar services

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Q What if it rains after I get my car washed? Do you offer any guarantees with your wash?
A

We offer a 4-day guarantee. You may bring in the vehicle you washed for any reason anytime within 96 hours after your wash and receive a free Bronze exterior wash—no questions asked!

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Q Do you take appointments for detailing or other services?
A

Our services are offered on a first-come, first-served basis. You may call the site nearest you to see how busy it currently is.

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Q How long does an oil change take?
A

A typical oil change will take approximately 15 minutes but can vary depending on additional services that may be requested.

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Q Does Mr. Clean Car Wash offer gift cards or gift books?
A

Yes. Visit your closest location to purchase gift cards & certificates.

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Q What services are offered at my location and other locations? What services does MCCW offer?
A

All MCCW locations offer exterior washes, interior & exterior washes and Express Detail services. Some locations offer oil changes,
emissions testing and other maintenance services. Please refer to the “Locations” link/tab for a list of services offered at specific sites.

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Q What are the hours of operation of my location?
A

Please refer to the “Locations” link/tab for regular business hours at specific sites. During adverse weather conditions, call your site
before you visit to make sure they are operating.

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Q How much do your services cost?
A

Please refer to the “Locations” link/tab for a list of service prices at specific sites.

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Q When will there be a Mr. Clean Car Wash in my area?
A

Rollout of Mr. Clean to a particular area is based on a franchisee wanting to locate in that area. It is impossible to predict when
one may be opening in your area.

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Q Why is Triple Shine not offered á la carte?
A

Mr. Clean Surface Protector and Mr. Clean Wheel Guard™ replaced Triple Shine á la carte.

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Q I have a specialized/modified vehicle. Can I safely take it through the car wash? Will it damage my vehicle?
A

Mr. Clean Car Wash is safe for most vehicles; however, the following cannot be taken through the car wash:
– Dually trucks (dual wheels in the back) – Vehicles taller than 7 feet 2 inches (86 inches)
– Tires wider than 12 or 13 inches – Vehicles with less than 6 inches of ground clearance
(depending on your location) – Wheels with spinners

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Q I would like to become a vendor/supplier to Mr. Clean Car Wash. How can I contact someone?
A

Please visit our website at www.mrcleancarwash.com and submit your proposal via e-mail at the “Talk to Us” Web page.

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Q What is The Mr. Clean Shine Machine?
A

This is an express service that cannot be duplicated by hand. This super-gentle machine polishes your car beautifully in about
8 minutes following your wash. For a shine you will love, give it a try.

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Q Do you charge extra for larger-capacity vehicles?
A

A No, not for any of our car washes. There may be incremental charges for some detail services.
– SUV with third row of seats or extra cargo area - Clean & Condition Interior $10, Seat shampoo $10, Carpet shampoo $10, Wax $10
– Pickup truck with camper shell - $10 Wax
– Large vans/limos - $10 per service per row of seats

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Q How long are my SuperSavers good for?
A

One year from the date of purchase.

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Q I am interested in owning a Mr. Clean Car Wash franchise. What should I do next?
A

Please visit our website at www.mrcleancarwash.com and click on the franchising link.

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Q Are you going to discontinue Mr. Clean AutoDry?
A

No. Mr. Clean AutoDry will continue to be available for people who enjoy washing their cars at home.

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Q How is Procter & Gamble involved in this store?
A

The franchising and service industry supports P&G’s strategy of focusing on and growing our core brands. Tide Dry Cleaners is another
extension of one of P&G’s leading brands, which enables it to touch more consumers’ lives more completely with a service we know
consumers are looking for and need.

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Q Will future locations be company-owned or franchised?
A

We are currently offering Mr. Clean Car Wash franchises for future locations across the US, but we don’t comment on the details
of future business plans.

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Q Is Mr. Clean Car Wash the same company as Carnett’s?
A

Mr. Clean Car Wash acquired the assets and the locations of the Carnett’s franchise stores in Atlanta as part of its United States
expansion. You will see the same people you’ve trusted for years delivering the same great results Carnett’s was known for.

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